







Bloomingdale's
Market research and customer interviews behind three strategic recommendations for the Atlanta store.
The problem
Foot traffic was down and younger shoppers were going elsewhere. Bloomingdale's wasn't connecting with Atlanta shoppers the way it needed to, and nobody knew what would actually pull them back through the doors.
What I did
I ran market research and sat down for in-person customer interviews to hear how people really talk about shopping here. Then I pulled the patterns together and built the story out of what they told us, not what we assumed.
What happened
That work led to a recommendation to reposition the store around Southern hospitality, one of three strategic recommendations the team walked away with.
Listen first. The strategy writes itself after that.




















Work · Social media
Social media mockups.
Unire
I handled outreach and communications, running the Instagram account and making the posts myself.
Untangle Your Thoughts
A quiet little corner of the internet I run, where the writing does the work and the images set the mood.
Professional Invites
Made as part of an on-campus job in events, where I helped put together invites like these.